TERMS OF USE

Welcome to Local Threads!

This Site is owned and operated by Local Threads LLC (“Local Threads” or “we” or “us”). These Terms of Use, as well as the other documents and policies referenced below (altogether, the “Terms”) govern your use of our website (the “Website” or “Site”) and any submissions or purchases made through the Site.

1. Acceptance of the Terms.

By accessing, using, making any purchase or otherwise interacting with our Site, you agree to follow and be bound by these Terms. If you do not agree to the Terms, please do not use this Site or make any purchases through the Site.

We may revise the Terms at any time without notice to you by posting a revised version on the Site. Such revised Terms shall be effective as to all use of, and purchases through, the Site (including with respect to existing users) upon posting, and your sole remedy should you disagree with any such revision shall be to cease to use the Site.  If you have any questions about any of the Terms, please contact us by email.

Whether you are one of our Partner Businesses or making a purchase on our Site, different policies may apply to you, and you should refer to those policies that are relevant to you. All of our policies are part of the Terms.

2. Eligibility.

You must be at least 18 years old to interact with and/or make purchases on this Site. By interacting with our Site and/or placing an order, you represent that you are legally capable of entering into a binding contract. Minors under the age of 18 are prohibited from using the Site, and we ask that they do not submit any personal information to us.  Minors may not make purchases unless they have appropriate permission and are under the direct supervision of their parent or legal guardian; any financial information submitted must be that of the parent or legal guardian.

3. Site Content; No Unauthorized Use.

All right, title and interest in and to the content displayed, published, downloaded, or otherwise provided on or by the Site, including but not limited to logos, graphics, designs, photographs, images, product descriptions, text, branding, and other content (collectively, the “Content“) are owned by us or by the respective third party businesses, developers, or vendors. Except as otherwise expressly permitted by us in writing, none of the Content may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted, or distributed in any way, and nothing on the Site shall be construed to confer any license to such effect to any of our or third party’s intellectual property rights in the Content or the Site, whether by estoppel, course of dealing, or otherwise. Please contact us by email if you have any questions about obtaining a license to use the Content for any purpose other than as expressly permitted by these Terms of Use.  We reserve any rights not expressly granted.

You agree that we may, in our sole discretion, without notice of any sort, but have no obligation to:  (a) modify from time to time the design and functionality of the Site and all product and/or services we offer; (b) edit, modify, or remove certain Content; (c) reasonably edit any submission or posting you or any other user provides; or (d) otherwise modify or remove any content, service, feature, or other aspect of the Site or the Content.

4. Third Party Sites.

The Site may contain links to websites controlled by parties other than Local Threads (“Third Party Sites”). We are not responsible for the availability of, products or contents on, charges incurred on, or your other use of Third Party Sites.  We provide links to Third Party Sites solely as a convenience to you, and the inclusion of any link does not imply our endorsement of a Third Party Site. We are not responsible or liable for the accuracy, content or any information presented in Third Party Sites. You bear all risks associated with Third Party Sites, and we are not responsible for any claim, loss or damage relating to or arising out of any Third Party Site or your use thereof.

5. User Activities; Prohibited Activities.

You understand that you are responsible for all content, including, but not limited to, any comments, feedback, and correspondence, that you post, upload, transmit, email or otherwise make available on or through the Site (“User Content”). Additionally, you acknowledge that you have no expectation of privacy in or confidentiality with respect to your User Content. Accordingly, please choose User Content carefully.

You may not use the Site except to interact with our Content, use our services and/or make a purchase. Prohibited activities include, without limitation:

• mining for email addresses or other contact information;

• sending or posting unsolicited marketing or sales solicitations or spam;

• submitting or posting any unlawful, tortious, harassing, abusive, fraudulent, misleading, infringing, obscene, or otherwise inappropriate (in our sole discretion) content; 

• distributing malicious technologies such as viruses or adware;

• perpetrating hoaxes or pyramid schemes;

• encouraging unlawful or inappropriate behavior;

• posting and/or submitting the intellectual property owned by another without permission;

• interfering with another’s use or enjoyment of the Site or Content.

We reserve the right, but disclaim any obligation or responsibility, to remove any comments, postings, or other content you submit that violates the Terms, or for any other reason, in our sole discretion and without notice to you.   

6. NO WARRANTY.

THE SITE AND ALL ITS CONTENTS AND THE CONTENT PROVIDED THEREON, INCLUDING WITHOUT LIMITATION ANY INFORMATION, CONTENTS AND PRODUCTS PROVIDED OR PURCHASED THROUGH OUR SITE, ARE PROVIDED ON AN “AS IS,” “WHERE IS,” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.  ALL RISK OF USE OF THE SITE, INTERACTION WITH THE SITE AND/OR OUR SERVICES, USE OF THE SITE CONTENTS OR PRODUCTS IS WITH YOU.

WE MAKE NO WARRANTY THAT: (A) THE SITE, THE CONTENT OR THE PRODUCTS WILL MEET YOUR REQUIREMENTS; (B) THE SITE OR THE CONTENT WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS OR FROM ALL AREAS OR JURISDICTIONS; (C) THE INFORMATION AND CONTENTS ON THE SITE, INCLUDING THE SERVICES AND AVAILABILITY OF PRODUCTS, WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, ADVICE, RECOMMENDATIONS, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SITE OR IN RELIANCE ON THE CONTENT WILL MEET YOUR EXPECTATIONS.

ANY CONTENT, SERVICES OR PRODUCTS OBTAINED THROUGH THE USE OF THE SITE IS AT YOUR OWN DISCRETION AND RISK. WE SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER (OR OTHER BROWSING DEVICE, OR ANY OTHER DEVICE CONNECTED THERETO) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE.

7. LIMITATION OF LIABILITY.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE SHALL NOT BE LIABLE FOR ANY REFUNDS, DIRECT DAMAGES, COVER DAMAGES, OR THE COST OF SUBSTITUTE SERVICES OR PRODUCTS.  IN NO EVENT SHALL WE, OUR SHAREHOLDERS, OFFICERS, MEMBERS, MANAGERS, PARTNERS, EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS OR HEIRS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES AND REGARDLESS OF LEGAL THEORY (WHETHER CONTRACT, TORT, PROPERTY, OR OTHERWISE), OR ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SITE OR CONTENT AVAILABLE FROM THE SITE OR ANY OF THE PRODUCTS PURCHASED THROUGH OUR SITE, EVEN IF WE HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THE ABOVE LIMITATIONS ARE MATERIAL AND OF THE ESSENCE WITH RESPECT TO OUR MAKING THE SITE AND THE CONTENT AVAILABLE TO YOU.

8. Indemnification.

You understand that you are solely responsible for your User Content and interactions with the Site, and you represent that any User Content you supply does not infringe or violate any third party’s rights.

You agree to defend, indemnify and hold harmless Local Threads and its members, managers, partners, heirs, assigns, affiliates, representatives, officers, directors, employees and agents, from and against any and all third party claims, and all liabilities, damages, losses or expenses arising out of or relating to such claims, including reasonable attorneys’ fees and costs, arising out of or in any way connected with (a) your breach of the Terms, and/or (b) your access to or use of the Site, including without limitation the posting of your User Content, submission of information related to our services, and/or making purchases through our Site.

9. Your Submissions; License to Use.

By posting User Content through our Site, you grant Local Threads and, as authorized by Local Threads in its sole discretion, third parties, a non-exclusive, worldwide, royalty-free, irrevocable, and perpetual license to use, display, edit, modify, reproduce, or otherwise use your User Content (and any intellectual property rights associated therewith) without further compensation to you. Please note that submissions by our Partner Businesses shall be governed by our Partner Business Policy.

We do not want you to submit confidential or proprietary information to us through the Site, unless such information is related to our services and pursuant to our Partnership policies.  Unless otherwise specified in writing by us, all comments, information or material submitted to us, whether through the Site, email or other means, shall be considered non-confidential and may be used by us for any purpose in our sole discretion, without further compensation to you, unless otherwise expressly agreed by us in writing. You acknowledge that such submissions may become publicly available and you waive all moral or personality rights associated therewith. 

You represent that any materials or information you submit are (a) accurate and not misleading, and (b) owned by you, or licensed by you in a manner sufficient for you to submit the same to us as contemplated in these Terms. You are solely responsible for any comments you make. We take no responsibility and assume no liability for any comments or other information posted and/or submitted by you or any third-party.

We may, but have no obligation to, monitor, edit or remove any content, comments or other information you submit that we determine, in our sole discretion, are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use or any of other policies.

10. Intellectual Property.

Local Threads cannot speak on behalf of intellectual property owners, nor does Local Threads offer legal advice or make legal determinations whether any User Content or other Content on our Site infringes someone else’s intellectual property. We will remove material cited for alleged intellectual property infringement when provided with a report that complies with policies.

To submit a report of alleged infringement against any Local Threads listing, you can contact legal@localthreads.co.  Local Threads may request additional information before processing a report, such as a letter of authorization from the rights owner, identity verification of the reporting party, or other documentation regarding the claimed right. Local Threads may reject reports of infringement that contain information we believe is false, fraudulent, incomplete, or otherwise submitted in bad faith. We also reserve the right to take action against abusers of this policy. 

11. Site Usage.

You agree not to use or launch any automated system, including without limitation, “web crawlers,” “robots,” “spiders,” “offline readers,” etc., that accesses the Site in a manner that sends more request messages to the Site servers in a given period of time than a human would produce in the same period by using a conventional web browser. We allow the operators of bona fide public search engines to use web crawlers to copy materials from the Site for the sole purpose of creating publicly available searchable indices of the materials which prominently link back to the Site source, but not caches or archives of such materials, nor for redisplay on any website or other publication except a bona fide search engine.  We reserve the right to revoke these exceptions either generally or in specific cases, depending on the nature of use.

12. Product and Pricing Information.

Although we have made every effort to display information for our products and services as accurately as possible, our products and services are subject to change at any time.  Products and services may be discontinued at any time and without notice. We are not responsible for typographical errors regarding price or any other matter. In the event that we need to change or cancel a product or service that you have purchased, you will be notified in accordance with the information you provided at the time you made your purchase. We are not responsible for any incorrect or outdated information you provide to us.

13. Compliance with Laws.

You may not access, download, use or export the Site or Content in violation of United States Federal or state laws or regulations, or in violation of any other applicable laws or regulations.

14. Dispute Resolution; Arbitration; Class Action Waiver.

1. Mandatory Arbitration. You agree to mandatory individual arbitration for all claims arising from or relating to these Terms, your use of the Site, or any of the Content, products or services offered by Local Threads (each, a “Dispute”). The exception is that we may (1) bring qualifying individual claims in “small claims” court, so long as those claims remain in small claims court; and (2) seek injunctive relief in court for infringement or misuse of intellectual property rights (like trademarks, copyrights, and patents). All other Disputes must be arbitrated, which means you are waiving your right to sue in court and have a court or jury trial.

2. Waiver of Class Action. You and Local Threads agree that each of us may bring claims against the other only on an individual basis, and not on a class, representative, or collective basis (and we each waive any right we have to bring such claims). We each may only seek or obtain individualized relief, and, except as provided…, disputes between us cannot be arbitrated or consolidated with those of any other person or entity. If there is a final decision (after exhaustion of all appeals) that any part of this Section 14 is unenforceable as to a particular claim or request for relief, then solely that particular claim or request for relief shall be severed from the arbitration and may be litigated in court (but only after the arbitrator issues an award on the arbitrable claims and remedies).

3. Arbitration Rules and Procedures. To initiate arbitration, either you or we must file an arbitration demand with the American Arbitration Association (“AAA”). You must serve Local Threads with any arbitration demand by mail to: 1 Hartwell Place Floor 2 Lexington MA 02421. If Local Threads has a dispute with you, we will send an arbitration demand to the email address we have on file for you based on your last order or submission through our site. If the AAA cannot or will not administer the arbitration in accordance with Section 14, you and we will select another provider (and if we can’t agree, a court will choose the provider).

The arbitration will be conducted in the English language by a single arbitrator. Unless otherwise agreed by the parties or ordered by the arbitrator, (i) if the amount in dispute is less than $25,000, the arbitration will be conducted as a documents-only arbitration (i.e., there will be no in-person or telephonic hearing); and (ii) if the amount in dispute is $25,000 or more, the arbitration will be held by videoconference (i.e., there will be no in-person hearing). If an in-person hearing is required, it will be held in the Middlesex County in Massachusetts, or as determined by the arbitrator (in the case of Batch Arbitration).

The arbitration will be decided under AAA’s Consumer Arbitration Rules, as modified by this Agreement. But if you are using the Services as a business, and either your or Local Thread’s claims exceed $75,000, the AAA’s Commercial Arbitration Rules will apply, as modified by this Agreement. As in court, the arbitrator shall apply governing law and any counsel must comply with Federal Rule of Civil Procedure 11(b); and the arbitrator may impose any sanctions available under the AAA Rules, Rule 11, or other applicable law. The arbitrator also shall enforce statutes of limitations and other time-based defenses, offers of judgment/compromise, and fee-shifting rules in the same way as a court would.

The arbitrator will have exclusive authority to resolve all issues, except that a court has exclusive authority to decide issues related to the arbitrability of a dispute, the enforceability of any part of this Section 14, and either party’s compliance with Section 14(g) (Informal Dispute Resolution). Except as provided in Section 14(f) (Batch Arbitration), the arbitrator can award damages and other relief only in favor of the individual claimant, and only to the extent necessary to provide relief warranted by the claimant’s individual claim(s). The arbitrator will not be bound by decisions reached in other arbitrations. The arbitrator’s award is final and binding on you and Local Threads. Judgment on the award may be entered in any court with jurisdiction.

Payment of all filing, case-management, administrative, hearing, and arbitrator fees (“Arbitration Fees”) will be governed by the AAA’s rules and fee schedules, unless otherwise stated in this Section 14. 

4. Batch Arbitration. To ensure efficient resolution, if within a 90-day period, 25 or more claimants submit notices of Dispute or file arbitrations raising similar claims and are represented by the same or coordinated counsel, the disputes may be arbitrated in batches of up to 100 claimants each (“Batch”). Specifically, upon notice from either side, the AAA shall group the claimants into: (1) a single Batch (if there are 25-100 claimants), or (2) Batches of 100 claimants each, with a smaller, final Batch consisting of any remaining claimants (if there are more than 100 claimants). The AAA shall thereafter provide for the resolution of each Batch as a single consolidated arbitration with a single arbitrator appointed by the AAA, one set of Arbitration Fees, and one hearing (if any) per Batch to be held by videoconference (or in a place decided by the arbitrator). The parties will cooperate in good faith to implement this process and minimize the time and costs of arbitration, and agree that the AAA Mass Arbitration Supplementary Rules shall apply, except as provided in this Section. Any challenges to administrative determinations by AAA shall be heard by a single process arbitrator. If this Section 14 is deemed unenforceable as to a particular claimant or Batch, then it shall be severed as to that claimant or Batch, and those parties shall arbitrate in individual proceedings.

5. Informal Dispute Resolution. Before filing an arbitration, you and Local Threads will try in good faith to resolve any Dispute informally. To start the dispute process, you must send an individualized written notice (“Notice of Dispute”) to 1 Hartwell Place, Floor 2, Lexington MA 02421 that includes (1) your name, phone number, and your email address, and (2) a description of the Dispute and how you’d like it resolved. If we have a Dispute with you, we will send a Notice of Dispute with the same information to the email address for your account. Once a complete Notice of Dispute has been received, the recipient has 60 days to investigate the claims. If either side requests a settlement conference during this period, then you and Local Threads must cooperate to schedule that meeting by phone or videoconference. You and Local Threads each will personally participate and can each bring counsel, but the conference must be individualized, even if the same firm(s) represent multiple parties. For the claims in the Notice of Dispute, any statute of limitations will be tolled from the date the notice is received until the later of (i) 60 days, or (ii) after a timely requested settlement conference is completed (“Informal Resolution Period”). An arbitration cannot be filed until the Informal Resolution Period has ended, and a court can enjoin the filing or prosecution of an arbitration in breach of this Section 14.

6. Opt out. If you are a new user of our Content and/or our services, you can opt out of mandatory arbitration set forth in this Section 14 within 30 days after you first accept the Terms. To opt out, you must send a timely email to legal@localthreads.co with your name, your email address, and a request to opt out of arbitration. If you validly opt out, neither Local Threads nor you will be required to arbitrate as a result of this (or any prior version of the) agreement to arbitrate herein, but the Terms (and any other agreements between us) will otherwise apply to you. If we update the Terms after you validly opt out, we will continue to respect your opt-out, but such updates do not provide a new opportunity to opt out of arbitration.

15. Governing Law; Venue.

The Terms, and your rights and obligations hereunder or with respect to your use of the Site, our services and/or products purchased through our Site, shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, excluding its choice of law rules.

If there are claims between you and Local Threads that aren’t subject to arbitration, you and Local Threads each agree to litigate those claims exclusively in the state or federal court in the County of Midllesex, Massachusetts, and to submit to the personal jurisdiction and venue of those courts. Notwithstanding the foregoing, actions for specific performance or injunctive relief, or to enforce a judgment, may be brought where necessary.

16. Our Relationship.  

These Terms do not create any agency, partnership, joint venture, employment, or franchisee relationship between you and Local Threads.

17. Privacy Policy; Other Website Rules and Policies.

You agree to the Privacy Policy, to which you are also bound.  All limitations of liability, disclaimers of warranty, jurisdictional and venue provisions in these Terms of Use shall apply to any claim or question under the Privacy Policy and shall be deemed incorporated therein by reference.  All other policies or rules set forth and/or referenced on the Site are also binding on you and apply to your use of the Site, and your violation thereof shall be deemed a breach of these Terms of Use.

18. Contact Information.

If you have any questions about the Terms, or any of our related policies, please email us at legal@localthreads.co.

Last updated on June 2, 2026.